Services
AI and intelligent automation for smaller businesses
Use AI where it removes repeat work. Digiting designs assistants, agents, and private knowledge search that fit the tools a business already has.
Most smaller businesses do not need a research lab. They need fewer repetitive tasks: the same questions answered, the same documents read, the same status updates prepared. Digiting treats AI as an operations project with a boundary, a data source, and a person who remains responsible for the outcome.
A subscription can cover a small automation or the care of an assistant that already exists. A new private knowledge base, a multi-step agent, or a model hosted on your own infrastructure is scoped as a project first, then maintained inside an agreed hour pool.
What you receive
- A short AI opportunity note tied to one workflow
- A working assistant, chatbot, or automation inside the agreed scope
- A plain-language description of what the system will and will not do
- Handover notes so your staff know when to trust the output and when to check it
Who it is for
Owners and operations managers who can point to a repeated task, a pile of documents, or a support inbox. It is a poor fit if the goal is a public demo with no process behind it.
What this can cover
- AI strategy for a single business, not a generic roadmap
- Custom assistants for staff or customers
- AI agents that follow a defined process
- Multi-step workflows where each step has an owner
- Retrieval-augmented generation over your own files
- Private knowledge bases with access limits
- Customer-service and internal staff assistants
- Document extraction and email sorting
- Reporting drafts from data you already collect
- Connections to the applications you use today
- Private or local model hosting when the data should not leave your environment
- Evaluation, monitoring, and a simple review of failure cases
Why businesses use it
- Staff spend less time searching and retyping
- Customers get consistent answers for common questions
- The source of an answer can be traced back to your documents
- You can start with one workflow instead of a company-wide programme
Included AI work is capped by the monthly hour pool or by a statement of work. Model hosting, third-party API usage, and large document migration are extra costs. Nothing here is unlimited.
Questions
What is AI automation for a small business?
It is software that completes a defined task with language or documents: answering a known question, filing an email, or drafting a report from your data. It is useful when the task repeats and a person still checks the exceptions.
What is the difference between an AI chatbot and an AI agent?
A chatbot answers inside a conversation. An agent is allowed to take a sequence of steps, such as looking up a record and drafting a reply, within rules you set. See AI agents and the comparison guide.
Can the assistant use only our documents?
Yes. A retrieval system can be limited to files you approve. That is a RAG knowledge assistant, and the first build is usually a project rather than a few included hours.
Related services
AI agents
An agent is not a chat window. It is permission to carry out a short process, and it should stop when the case is unclear.
Knowledge assistants
Staff ask questions in plain language and get an answer that points at your own files, not at the open internet.
Software
Software for the way your business actually works: a portal, a booking desk, an inventory link, or the glue between two systems you already pay for.