Questions
Straight answers.
The questions owners ask before they trust a technology subscription.
Questions
What IT services does a small business need?
Mail and identity with multi-factor authentication, backups you have restored once, a website someone maintains, and a support path. Custom software and AI come after those are dull. The longer version is the IT guide.
How much does managed IT support cost?
There is no single public price. Cost follows users, servers, hours, and response expectations. The plan page shows the allowance shape. The number is in the proposal.
What is AI automation for a small business?
A defined task done with language or documents: sorting mail, answering a known question, drafting a report from real figures. It is not a new logo with the word AI on it.
What is the difference between an AI chatbot and an AI agent?
A chatbot talks. An agent may take a sequence of actions inside rules. The comparison is in this guide and on the agents page.
How can a business implement a private AI assistant?
Choose the documents, the people who may ask, where the model runs, and a test set of questions. The sequence is written out in the private assistant guide.
What is a RAG system?
The assistant searches your files and answers from the passages it found, ideally with a citation. It should admit when the search failed.
How can AI reduce administrative work?
By taking the repeatable steps and leaving the judgement. Drafts, routing, and retrieval are the usual wins. Payments, diagnoses, and legal positions are the usual exclusions.
Should a small business outsource its IT?
Yes when the workload is real but uneven and you want notes that survive holidays. No when you need a person in the room every day and can employ one. Keep an internal owner either way.
What should a business website package include?
A clear offer, service pages, a contact path, hosting, and a person who can edit it next month. Domain and mail are worth including if you do not want a second vendor.
How much does website maintenance cost?
It is a slice of the monthly hours, sized to how often the site changes. A redesign is not maintenance and is quoted on its own.
Are advertising budgets included?
No. You pay the platform. Management time, if you want it, is either inside the content allowance or quoted.
Do you publish customer logos or testimonials?
Only when a real customer agrees and the statement is accurate. None are invented to decorate this site.